Your device is outdated and will lose service soon.
Please call 1-866-667-6437 to request a free phone upgrade.
If you have already applied for enrollment in SafeLink Wireless Service, you may check on the status of your application here. If you have already qualified for enrollment in SafeLink Wireless Service and you are waiting to receive your new phone, you may also check on the status of the phone shipment here. Please provide the Enrollment ID located on the top right-hand corner of your application.
If you received a blank application, or you don’t know your Enrollment ID, you may optionally provide your birthday, ZIP code and the last four digits of your Social Security Number (SSN). You must provide the same information that you provided on your application.
If you have not received your phone yet, you can track the shipment of it using the information below:
|Carrier||Tracking Number||Ticket Number||Qualification Date|
This service is supported by Lifeline, a government benefit program. Only eligible consumers may enroll in Lifeline. Lifeline service is non-transferable and limited to one per household. Documentation of income or program participation may be required for enrollment. Offers vary by area and may not be available in all service areas. By submitting this application, you confirm that the phone service for which you are requesting Lifeline support, and which is identified by the phone number provided, belongs to you or a member of your household. The Lifeline discount for qualified customers can only be applied to eligible service plans purchased at: www.myfamilymobile.com, Walmart MoneyCenter, or by calling 1-877-440-9758. Services are subject to the Terms and Conditions of Service found at WFM.FinancialAssistanceAvailable.com. In the event of a conflict, the Terms and Conditions of Service available at WFM.FinancialAssistanceAvailable.com shall apply. This service is provided by TracFone Wireless. Inc.
Please be careful with scammers that advertise online postings offering a monthly Lifeline Discount on websites like Craiglist, Oodle Marketplace, Sell.com, Ebay, Geebo, Backpage, etc. The scammers may claim to be representatives for Walmart Family Mobile Financial Assistance and will request that you respond with personal information and copies of personal identifying information to submit a Lifeline application on your behalf.
Please protect yourself and do not respond to these online postings.
When in doubt, contact the company directly to apply or to verify the legitimacy of any online solicitations by using any of these two ways:
If you feel you are a victim of fraud:
Contact Your Local Public Utility Commission
Internet Fraud Complaint Center http://www.ic3.gov/default.aspx
Federal Trade Commission complaint form and hotline: 877-FTC-HELP (877-382-4357)
Lifeline is a government benefit program that provides discounts on monthly telephone service (wireline or wireless) for eligible consumers. To receive Lifeline benefits, consumers must either have an income that is at or below 135% of the federal Poverty Guidelines or participate in specific public assistance programs such as the Supplemental Nutrition Assistance Program (SNAP).