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* If your Enrollment is from the state of California, click here.

The Texas Lifeline Administrator is currently updating their system and we will not be able to continue with your SafeLink application at this time. We apologize for the inconvenience.

Please try again on 9/19/2016 once the system update is completed. Thanks.

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Re-Certify

You can check out how the Renewal Process works at https://www.californialifeline.com/en/login

If you have any questions about your renewal, status, or due dates, please call the California Lifeline Administrator�s hotline https://www.californiaLifeline.com/en/contact

If you are submitting your renewal by mail, then please be sure to send your completed and signed renewal form to:

California Lifeline Administrator
P.O. Box 8417
Westminster, CA 92684-8417

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When you click Continue you will be redirected to TracFone's website to find your device. Locate and click on your device to open the instructions manual.

Unlocking Policy

TracFone Wireless Inc. (which provides SafeLink) has recently entered into an agreement with the Federal Communications Commission (FCC) regarding handset unlocking. TracFone will soon begin providing new customers with SafeLink handsets which are capable of being unlocked. Beginning May 1, 2016, SafeLink subscribers with handsets which cannot be unlocked may be eligible for a replacement phone. Full details, including all eligibility requirements, will be posted next year. SafeLink subscribers who paid for an upgraded handset may be eligible for a partial refund or credit towards a new handset under TracFone’s unlocking policy. To view TracFone’s unlocking policy, and check your eligibility, go to http://www.tracfone.com/facelift/unlocking_policy.jsp.

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Legal Notes

This service is supported by Lifeline, a government benefit program. Only eligible consumers may enroll in Lifeline. Lifeline service is non-transferable and limited to one per household. Documentation of income or program participation may be required for enrollment. Offers vary by area and may not be available in all service areas. By submitting this application, you confirm that the phone service for which you are requesting Lifeline support, and which is identified by the phone number provided, belongs to you or a member of your household. The Lifeline discount for qualified customers can only be applied to eligible service plans purchased at: www.myfamilymobile.com, Walmart MoneyCenter, or by calling 1-877-440-9758. Services are subject to the Terms and Conditions of Service found at WFM.FinancialAssistanceAvailable.com. In the event of a conflict, the Terms and Conditions of Service available at WFM.FinancialAssistanceAvailable.com shall apply. This service is provided by TracFone Wireless. Inc.

SafeLink Wireless® is a Lifeline supported service, a government benefit program. Only eligible consumers may enroll in Lifeline. Lifeline service is non-transferable and limited to one per household. Documentation of income or program participation may be required for enrollment. SafeLink is provided by TracFone Wireless Inc. More Legal

Be wary of “FREE cell phone” scams

Be wary of scams

Please be careful with scammers that advertise online postings offering a free cell phone and free monthly wireless minutes on websites like Craiglist, Oodle Marketplace, Sell.com, Ebay, Geebo, Backpage, etc. The scammers may claim to be representatives for SafeLink Wireless® and will request that you respond with personal information and copies of personal identifying information to submit a Lifeline application on your behalf.

Please be careful with scammers that advertise online postings offering a monthly Lifeline Discount on websites like Craiglist, Oodle Marketplace, Sell.com, Ebay, Geebo, Backpage, etc. The scammers may claim to be representatives for Walmart Family Mobile Financial Assistance and will request that you respond with personal information and copies of personal identifying information to submit a Lifeline application on your behalf.

Please protect yourself and do not respond to these online postings.

When in doubt, contact the company directly to apply or to verify the legitimacy of any online solicitations by using any of these two ways:

  1. Via Web Click here to apply
  2. Via Phone
  3. Via Phone

If you feel you are a victim of fraud:

Contact Your Local Public Utility Commission

Or Contact:

Internet Fraud Complaint Center http://www.ic3.gov/default.aspx

Federal Trade Commission complaint form and hotline: 877-FTC-HELP (877-382-4357)

Lifeline is a government benefit program that provides discounts on monthly telephone service (wireline or wireless) for eligible consumers. To receive Lifeline benefits, consumers must either have an income that is at or below 135% of the federal Poverty Guidelines or participate in specific public assistance programs such as the Supplemental Nutrition Assistance Program (SNAP).