SafeLink Wireless makes wireless telephone service more affordable by offering Lifeline service for qualified customers. Qualified customers will receive a free SafeLink Wireless handset and free monthly Minutes with no commitments, contracts, or bills. If you need additional Minutes, you can buy TracFone Airtime Cards at any TracFone retailer (Walmart, CVS, Kmart, Target, Radio Shack, Walgreens, Rite Aid stores, Family Dollar and Dollar General).
Our SafeLink Wireless service provides three different plans to choose from at NO COST to the customer. We also provide you with a FREE SafeLink Wireless phone at no cost. That is right, three different plans to choose from with FREE MINUTES EVERY MONTH AND A PHONE FOR FREE!
You are eligible if you receive benefits from one of the following programs:
If you receive assistance from one of the programs with (*) your eligibility will be validated against the State agency and no proof is necessary. If you have been recently approved to receive the program and want to avoid delays, you can submit proof at the end of the enrollment process (if presented the option) or by visiting our main page in the section (Already a Customer). Remaining programs require proof of participation such as, an award letter from SSA or State agency stating that you receive the benefit, or similar official document. Provide Copies ONLY
HOUSEHOLD INCOME: Eligibility may apply if your total household income is at or below 150% of the Federal Poverty Guidelines. The Florida OPC will send you a letter requesting proof of your income level. For questions regarding the OPC's process for approving your level of income, contact them at 1-800-540-7039. Do not contact them until you receive the letter regarding your application.
Your SafeLink Wireless service will expire when you are no longer eligible for benefits or if you fail to re-qualify after a year of enrollment. We will contact you with a friendly reminder before your annual verification is due. Your SafeLink Wireless service will also expire when you are no longer eligible for benefits and you voluntarily cancel service from the program as required by the FCC. If you are randomly selected for the annual verification audit you will be required to provide photocopies of full documentation for proof of program or specific documentation for Federal Poverty Guideline Income qualification. Failure to provide photocopy proof of documentation will disqualify you and will require you to be cancelled from the SafeLink Wireless Lifeline benefit. The FCC also requires subscribers of SafeLink Wireless to self-verify under Penalty of Perjury for qualified program eligibility and Single Lifeline Benefit from SafeLink Wireless on an annual basis.
If you are no longer eligible and cancel your service from the program, you can function as a regular TracFone Wireless customer through your SafeLink Wireless phone and you will be able to purchase TracFone Airtime cards and value plans to add additional airtime minutes and service days.
The easiest and fastest way to apply for service is by filing out the application online. Click here to fill out your application online.
If you do not use this site we will mail you a form that you will need to sign and return. In addition, if you do not qualify based on program participation we will forward your application to the Florida Office of Public Counsel for approval. Both of these steps will add a minimum of 2-4 weeks to the approval process. *Note: If you elect to qualify via program you will also need to prove your eligibility by sending us a copy of a document that proves your program participation. The following are examples of documents that are accepted: A letter from SSA or state agency stating that you receive the benefit, or a similar document. Legal name and address on the documents must match the applicant. *Note: You will not need to submit proof of your eligibility if you qualify via any of the following programs: Supplemental Nutrition Assistance Program (SNAP) Food Stamps, Medicaid, or Temporary Assistance for Needy Families (TANF). We will validate your eligibility for these three programs.
If you have any questions, please contact the SafeLink Wireless Hotline at 1-800-Safelink
If you elect to qualify based on program participation, you can complete the entire application process here on this site. Click here to fill out your application now.
If you elect to qualify based on your level of income, the Florida Office of Public Counsel (OPC) will need to approve your request. To do so, the following will occur:
If you have any questions about this process, please contact us at 1-800-Safelink.
The Florida Office of Public Counsel (OPC) was established by the Florida Legislature as a service to the people of the state of Florida. With regards to Lifeline, the OPC oversees the verification of applications by helping SafeLink Wireless ensure that customers meet the State of Florida’s Lifeline eligibility requirements.
Please contact our SafeLink Wireless information line at:
1800Safelink (723 3546)
Monday through Saturday, 8a.m. to 10p.m. and Sunday 8a.m. to 7p.m, Eastern Standard Time.