About Us

SAFELINK WIRELESS® service is a program for Income eligible households provided by TracFone Wireless, Inc. In order to participate in the SAFELINK WIRELESS® service, persons must meet certain eligibility requirements set by each State where the service is to be provided. These requirements are based on a person’s participation in a state or Federal support programs or by meeting the Income Poverty Guidelines as defined by the U.S. Government. SAFELINK WIRELESS® service is limited to one person per household.

TracFone Wireless is America's largest "No-Contract" cellular service provider in the U.S. with over 18.8 million subscribers. TracFone Wireless is a subsidiary of América Móvil S.A.B. de C.V. ("AMX") (BMV: AMX; NYSE: AMX; Nasdaq: AMOV; LATIBEX: XAMXL), the 5th largest cell phone company in the world and the largest in all of the Americas with more than 236 million wireless subscribers. América Móvil has been named “Technology Hot 100” company by Business Week for the past two years in a row.

TracFone Wireless’ formula for success is simple – exclusive focus on prepaid cell phones and service. Unlike most prepaid providers, TracFone Wireless does not require its customers to enter into a service contract. TracFone Wireless customers enjoy the freedom TracFone has to offer – No Bills, No Contracts, No Surprises – you are in control. Prepaid is all TracFone Wireless does and with over 18.8 million subscribers, TracFone Wireless does it better than anybody else.

TracFone Wireless believes that cell phone ownership is a right and an important tool for individual success in today's world. Everyone should have a cell phone without the need for a contract or a high credit rating. People should have the right to always know what their cell phone service will cost and no one should have to pay more than they want or can afford. TracFone Wireless believes in making the cost to own & maintain a cell phone as low as possible and TracFone Wireless never charges extra fees to activate your service.

TracFone Wireless is glad to lead the movement in the U.S. to make cell phone service available to everyone. TracFone Wireless invests hundreds of millions of dollars every year to reduce the prices of our cell phones and make them affordable for all.

Our Brands

Our Phones

TracFone Wireless has a global relationship with major manufacturers such as Motorola, Nokia, LG and Kyocera. Therefore, TracFone Wireless is able to bring the highest quality phones and features to customers at the best prices. TracFone Wireless offers a range of cell phones from basic models such as the Motorola C139 to the Motorola W376g.

Our Coverage

TracFone Wireless is renowned for offering the best coverage of any cell phone provider. Our signals are carried on the towers of over 30 major carriers around the U.S. To verify your coverage area, service and cell phone availability, please enter your Zip Code at the Buy Phones page.

Our Retailers

TracFone Wireless has a very close working relationship with its retail partners. TracFone Wireless are the leading cell phone sold at many of the top retail chains, which means that we are held to a higher standard than other providers in terms of service and delivery. You can find our phones at nearly 70,000 stores around the country, as well as our Airtime Cards.

Contact Information
For Customer Service

SafeLink: 1-800-378-1684
TracFone: 1-800-867-7183
Net10: 1-877-836-2368

Mailing Address:
TracFone Wireless, Inc.
9700 NW 112th Avenue
Miami, FL 33178

For Customer Feedback
CustomerFeedback@tracfone.com

For Customer Escalations
CustomerEscalations@tracfone.com
Or call us at: 1-800-876-5753

For Corporate Email Communications
CorporateOffice@tracfone.com