Most questions can be answered in the FAQ section section. If you still have questions or concerns, or if you want to contact us directly, you may do so here.
Contact Us By:
For Enrollment and Plan Changes Support: 1-800-Safelink (723-3546)
For Technical Support ONLY (Damaged Phones, Pending Minutes & Handset Issues) 1-800-378-1684
Attention: Executive Resolution Department
9700 N.W. 112th Avenue
Miami, FL 33178
Or by Email by visiting us here.
Hours of Operation
For Enrollments and Plan Changes:
Monday - Saturday 8:00 a.m. - 10:00 p.m. EST
Sunday 8:00 a.m. - 7 p.m. EST
For Technical Support ONLY:
8:00 a.m. - 12:00 a.m. EST (7 days a week)
If you're an existing customer, please provide us with your SafeLink Wireless serial number or your SafeLink Wireless phone number when contacting us so we can give you the best possible service.