SafeLink Wireless makes wireless telephone service more affordable by offering Lifeline service for qualified customers. Qualified customers will receive a free SafeLink Wireless handset and free monthly Minutes with no commitments, contracts, or bills. If you need additional Minutes, you can buy TracFone Airtime Cards at any TracFone retailer (Walmart, CVS, Kmart, Target, Radio Shack, Walgreens, Rite Aid stores, Family Dollar and Dollar General).
Our SafeLink Wireless service provides three different plans to choose from at NO COST to the customer. We also provide you with a FREE SafeLink Wireless phone at no cost. That is right, three different plans to choose from with FREE MINUTES EVERY MONTH AND A PHONE FOR FREE!
You already participate in one of the following assistance programs below:
If you receive assistance from one of the programs with (* except Medicaid) your eligibility will be validated against the State agency and no proof is necessary. If you have been recently approved to receive the program and want to avoid delays, you can submit proof at the end of the enrollment process (if presented the option) or by visiting our main page in the section (Already a Customer). Remaining programs require proof of participation such as, an award letter from SSA or State agency stating that you receive the benefit, or similar official document. Provide Copies ONLY
You may also be eligible if your Total Household Income is at or under 135% of the Federal Poverty Guidelines. A signed application must be completed along with a copy of a document that proves your total household income.
Your SafeLink Wireless service will expire when you are no longer eligible for benefits or if you fail to re-qualify after a year of enrollment. We will contact you with a friendly reminder before your annual verification is due. Your SafeLink Wireless service will also expire when you are no longer eligible for benefits and you voluntarily cancel service from the program as required by the FCC. If you are randomly selected for the annual verification audit you will be required to provide photocopies of full documentation for proof of program or specific documentation for Federal Poverty Guideline Income qualification. Failure to provide photocopy proof of documentation will disqualify you and will require you to be cancelled from the SafeLink Wireless Lifeline benefit. The FCC also requires subscribers of SafeLink Wireless to self-verify under Penalty of Perjury for qualified program eligibility and Single Lifeline Benefit from SafeLink Wireless on an annual basis.
If you are no longer eligible and cancel your service from the program, you can function as a regular TracFone Wireless customer through your SafeLink Wireless phone and you will be able to purchase TracFone Airtime cards and value plans to add additional airtime minutes and service days.
The easiest and fastest way to apply for service is by filing out the application online and providing your e signature. Click here to fill out your application online.Important: You will also need to provide a copy of a document that proves your program or income eligibility.
Alternatively, you can call us at 1-800-Safelink to have an application sent to you via fax or mail. Once you have received and completed your application, sign the application and return it to us along with copies of documents that prove you qualify for SafeLink Wireless Service. *Note: Proof of program participation or income level is required in order to process the application. For program participation, copies of the following items are required. Your Medicaid or Food Stamp Card, a letter from SSA or state agency stating that you receive the benefit, or a similar document. For Income qualification, send copies of last year's Federal or State Income Tax return, a Social Security statement of benefit, a letter from your employer, pay stubs from 3 consecutive months, an Unemployment or Workmen's Compensation statement of benefits, a Retirement/Pension statement of benefits or a divorce decree, child support award, or other official document containing income information. Legal name and address on the documents must match the applicant.
If you have any questions, please contact the SafeLink Wireless Hotline at 1-800-Safelink
You may return copies of the documents that prove your eligibility for the Lifeline Service in one of the following ways:
Please contact our SafeLink Wireless information line at:
1800Safelink (723 3546)
Monday through Saturday, 8a.m. to 10p.m. and Sunday 8a.m. to 7p.m, Eastern Standard Time.